Ruijie Community

Title: Ruijie RG-WS6008 access controller is device offline [Print this page]

Author: npitechnical@np Time: 2025-4-20 11:25
Title: Ruijie RG-WS6008 access controller is device offline
The Ruijie RG-WS6008 access controller is having trouble connecting to the Ruijie Cloud. The fact that it's offline and not showing a management IP, egress IP, or firmware in the cloud portal indicates a communication issue. Tried resetting the device thru console cable using putty but still no default ip will release.

Author: v-chenxuan6@rui Time: 2025-4-21 18:54
hi

please help type these commands on the device cli and share the result:
show version
show cwmp config
show cwmp status
ping devicereg.ruijienetworks.com
ping 8.8.8.8
show int status
show ip int bri

best regards
alan

Author: buenhom2008@gma Time: 2026-3-30 15:46

GTAC-Alan replied at 2025-4-21 18:54
hi

please help type these commands on the device cli and share the result:

my driver alway show ofline

Author: guominxiang@rui Time: 2026-3-30 18:02

Buen Hom replied at 2026-3-30 15:46
my driver alway show ofline

Hello,

Pls refer to this guide to fix your issue: https://community.ruijie.com/forum.php?mod=viewthread&tid=3017&extra=page%3D1

If issue still not solved, pls share the screenshot of following with us:
show version
show cwmp config
show cwmp status
ping devicereg.ruijienetworks.com
ping 8.8.8.8
show int status
show ip int bri

best regards
Micca

Welcome to Ruijie Community (https://community.ruijie.com/)