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Title: Access Points information greyed out on Gateway [Print this page]

Author: jacques@aquilat Time: 2025-6-11 14:10
Title: Access Points information greyed out on Gateway
Hello Support
Why would all my (only) Access points information be grey out - no information?
On Ruijie Cloud all information is showing. Only have problem on Gateway itself
Gateway: EG310GH-P-E

Network Switches show information

Author: v-chengyuxin@ru Time: 2025-6-11 14:55
Dear Sir,
I hope this email finds you well.

Thanks for your inquiry, sir, I would like to know whether the local connection of these APs is normal?

I wish you a happy life!
Best regards,
Eric

Author: jacques@aquilat Time: 2025-6-11 14:58

GTAC-Eric replied at 2025-6-11 14:55
Dear Sir,
I hope this email finds you well.

Hello Eric
Dont understand question. All AP's are working 100%
Here is proof on Ruijie Cloud

Author: v-chengyuxin@ru Time: 2025-6-11 15:41

Jacques Rossouw replied at 2025-6-11 14:58
Hello Eric
Dont understand question. All AP's are working 100%
Here is proof on Ruijie Cloud

Thanks for your reply sir, if possible can you send this project link to my email：v-chengyuxin@ruijie.com.cn, I will check other configuration information for you

Author: jacques@aquilat Time: 2025-6-11 16:32

Jacques Rossouw replied at 2025-6-11 14:58
Hello Eric
Dont understand question. All AP's are working 100%
Here is proof on Ruijie Cloud

I have send shared link check email

Author: jacques@aquilat Time: 2025-6-18 16:52
Problem resolved
Enable compatibility mode

Author: v-chengyuxin@ru Time: 2025-6-18 18:06

Jacques Rossouw replied at 2025-6-18 16:52
Problem resolved
Enable compatibility mode

Thanks again for your reply, sir, thumbs up for your professionalism

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