Title: Warm issue [Print this page] Author: monir909906@gma Time: 2025-7-13 03:17 Title: Warm issue recently purchased and set up the Ruijie EW1200G Pro router. While overall performance is quite good, I’ve noticed that the device gets noticeably warm during regular usage — even in Normal mode.
I am concerned this heating may affect long-term performance or lifespan of the router. I have ensured proper ventilation, and there is no physical blockage around the device.
Could you please confirm if this level of heat is normal? If not, what solutions or firmware updates are recommended to prevent overheating? Author: v-shaojinren@ru Time: 2025-7-13 10:24
Dear customer,
Thank you for choosing the Ruijie EW1200G Pro router and for sharing your feedback. We appreciate your attention to detail!
To address your concern:
1. Operating Temperature: The EW1200G Pro is designed to operate safely within -10°C to +45°C. Warmth during use is normal, as routers generate heat from internal components like processors and wireless radios during data transmission.
2. Safety Assurance: This model is CE certified, meaning it complies with EU safety standards (including electrical/thermal safety under the Low Voltage Directive). Rigorous testing ensures heat dissipation aligns with reliability and safety requirements—no firmware updates are needed for thermal management.
If you still have concern regarding the temperature, we also encourage you to contact us on Rita(www.ruijienetworks.com/rita), our real-time support platform. Our dedicated engineers are readily available to resolve your issues promptly. Author: monir909906@gma Time: 2025-7-13 15:56
I understand that some level of heat is normal, but since I use the router in a warm environment, it still feels a bit hotter than expected.
I’ll continue monitoring the performance, and if anything unusual happens, I’ll contact support as advised.
Appreciate your support.
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