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Title: What can I do if the voucher code has expired but it still can be used? [Print this page]

Author: GTAC-Henry Time: 2022-1-24 17:14
Title: What can I do if the voucher code has expired but it still can be used?

(1) Check whether the voucher has expired.

(2) Go to Ruijie cloud and enable the User Offline Detection.

(3) Check the EG version, this feature only supported on P56 or higher version.

(4) Try to disconnect and reconnect to WiFi and check whether the internet can be accessed can access or not.

(5) If the problem is still unsolvable, you may start a Live Chat with our Support Engineer for assistance: Ruijie Support

Author: zoephan2000@gma Time: 2026-8-30 20:37
i'm using EG105G-P-V3 and EG105GW-X, where find User Offline Detection?

Author: v-yuchen3@ruiji Time: 2026-9-2 11:46

Subhan Affan replied at 2026-8-30 20:37
i'm using EG105G-P-V3 and EG105GW-X, where find User Offline Detection?

Hi sir,
You can from here to check online or offline device.
<img alt="image.png">

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