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Title: RAP6202(G) Firmware Upgrade Fails with Error 7002: Download Timeout (30 min) [Print this page]

Author: Alfin Auzikri Time: 2025-8-11 07:53
Title: RAP6202(G) Firmware Upgrade Fails with Error 7002: Download Timeout (30 min)
Hello,
I performed a firmware upgrade for my RAP6202(G) via the Ruijie Cloud App as usual.
The upgrade process had been running for more than 10 minutes without completing, so I checked the Web interface and found the following log entry:

I have previously RMA’d this device once, and it was very inconvenient to wait for months for the replacement.

I would like to avoid another RMA if possible.
Please provide a fast and effective solution to restore and complete the firmware upgrade.

Thank you.

Author: liuxiyang1@ruij Time: 2025-8-11 10:16
Hi sir,

If the firmware is lost, you still need to apply for RMA. However, the screenshot you sent me is a screenshot of a failed cloud update, which does not necessarily mean that the device's firmware is lost. You can try a local upgrade. This is the download link for the device's firmware: https://reyee.ruijie.com/en-global/resources/software/rg-rap6202g-firmware/6202g360/

Best regards,
Steve

Author: iyalfin@gmail.c Time: 2025-8-11 19:15
Edited by Alfin Auzikri at 2025-8-11 19:16

Steve replied at 2025-8-11 10:16
Hi sir,

If the firmware is lost, you still need to apply for RMA. However, the screenshot you sent ...

Hi Steve,

Thanks for your reply and for sharing the firmware link.
I've just managed to get my RAP6202(G) back online. The solution was to connect my PC directly to the AP via Ethernet and perform a local firmware upgrade using the .bin file you provided.
The upgrade completed successfully, and the device is now running ReyeeOS 2.360.0.1926 without any issues.
Appreciate your help! This might help other users facing the same error 7002 in the future.

Best regards,
Alfin

Author: Ahsan@vns.ae Time: 2026-1-4 03:19

Alfin Auzikri replied at 2025-8-11 19:15
Steve replied at 2025-8-11 10:16
Hi sir,

hi, how did you manage to get the firmware flashed ?
i have RAP2260(G) and its taking the bin file again and again, i have downloaded the latest firmware from the support center and renamed the bin file rgos.bin, and i am stuck there !
Please help!!!

Author: v-xiewenyu@ruij Time: 2026-1-4 09:45

Ahsan Muhammad replied at 2026-1-4 03:19
hi, how did you manage to get the firmware flashed ?
i have RAP2260(G) and its taking the bin fil ...

Dear sir,
Good day.
I checked the previous content, the problem that Alfin Auzikri met is that his RAP failed to update from Ruijie Cloud so we recommended him to upgrade from the device local eweb by uploading the firmware.
If you encountered the same problem, you can try upgrade from eweb too. But if your RAP is crashed, it's suggested for you to apply RMA for your RAP if it's still under warranty.
Best regards,
Lex

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