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Title: API Access to Ruijie Cloud [Print this page]

Author: rian.ngudiarto@ Time: 2025-10-22 18:34
Title: API Access to Ruijie Cloud
Dear Ruijie Team,

Can i have access for open api reyee or ruijie cloud for collect some data from my project site in ruijie cloud like data client connected to what SSID etc.

Regards,
RN

Author: v-shaojinren@ru Time: 2025-10-22 19:48
Dear customer,
You can refer to our API document and see if it has the function you need.
https://cloud.ruijienetworks.com/help/#/ArticleList?id=7e875942927f4e3fb3e5736c8502c03c
To applying for API access, you can send us an email to "service_rj@ruijienetworks.com" and provide us with the following information.
Customer Name:
Email:
Country:
API Purpose:
User Role (VAD/SUB/SI):
If possible, you can also provide us 3 SNs of the devices under the Ruijie Cloud account that needs API access in the email. If they are SME devices, we can give you the SME cloud access which has direct API access. If they are SMB devices, we will submit the request for API access to our R&D team and give you an update via email.
Here is a break down on our SME/SMB device categories.
SME Models:
Ruijie Wireless
Ruijie AC WS6xxx Series
Ruijie AP Full Series
Switches
Ruijie Switch Full Series
Ruijie Routers
RSR Series
Data Center Switches (All)
562xx Series, 565xx Series, 569xx Series
Gateway/Firewall
NBR6xxx Series
RG-EG3250, RG-EG3230, RG-EG3000XE
Z3200-S Series, Z5100-S
SMB Models:
Wireless
Reyee AP series
Wireless Bridges
Airmetro Series
EST Series
Switches
NBSSeries, ES Series
Gateways
Reyee EG series

Author: rian.ngudiarto@ Time: 2025-10-23 14:06

GTAC-Ryan replied at 2025-10-22 19:48
Dear customer,
You can refer to our API document and see if it has the function you need.
https://cl ...

Helo, iam end user that need access to api ruijie cloud for internal usage and analysis about client connect to SSID. I've already sent email to service_rj@ruijienetworks.com please let me know if its possible for access read only permission to api ruijie cloud. i hope its can be allowed from R&D team.

Author: guominxiang@rui Time: 2025-10-23 14:51

Rian Ngudiarto replied at 2025-10-23 14:06
GTAC-Ryan replied at 2025-10-22 19:48
Dear customer,
You can refer to our API document and see if it ...

Hello,

Some colleagues who are familiar with the situation have started to deal with your issue. Please keep an eye on your email inbox.

Best regards,
Micca

Author: rian.ngudiarto@ Time: 2025-10-23 17:17

GTAC-Micca replied at 2025-10-23 14:51
Hello,

Some colleagues who are familiar with the situation have started to deal with your issue. ...

Hi Micca, okay i'll wait.

Author: rian.ngudiarto@ Time: 2025-10-27 11:54

GTAC-Micca replied at 2025-10-23 14:51
Hello,

Some colleagues who are familiar with the situation have started to deal with your issue. ...

Hi, can team r&d or cloud team give me access permission for api service endpoint [color=rgba(0, 0, 0, 0.65)]/logbizagent/logbiz/api/sta/sta_users?access_token={}, when i try it says error permission.

Author: lishujuan@ruiji Time: 2025-10-27 13:35

Rian Ngudiarto replied at 2025-10-27 11:54
Hi, can team r&d or cloud team give me access permission for api service endpoint /logbizagent/log ...

Dear sir,
Has your account been enabled for API access? Have you received the email?

Author: rian.ngudiarto@ Time: 2025-10-27 13:58
Edited by Rian Ngudiarto at 2025-10-27 14:01

GTAC-Shirley replied at 2025-10-27 13:35
Dear sir,
Has your account been enabled for API access? Have you received the email?

Hi, yes i've already API access and i've been try it for get grouplist info and its works but when i try endpoint api service /logbizagent/logbiz/api/sta/sta_users?access_token={} to get data client connected history on knowledge base ruijie api point 2.5.1 Client Online/ Offline history on https://cloud.ruijienetworks.com/help/#/ArticleList?id=7e875942927f4e3fb3e5736c8502c03c i have error message that i "do not have permission"
Error

when i try endpoint /service/api/group/single/tree?depth=BUILDING&access_token=

Author: lishujuan@ruiji Time: 2025-10-27 16:16

Rian Ngudiarto replied at 2025-10-27 13:58
GTAC-Shirley replied at 2025-10-27 13:35
Dear sir,
Has your account been enabled for API access? Hav ...

Dear Customer,
May I know the groupID you entered is correct? And have you tried to re-generate the token? For further assistance, could you pleasecontact us through RITA( www.ruijienetworks.com/rita) ? Our dedicated engineers arereadily available to resolve your issues promptly.

Best Regards,

Author: v-shaojinren@ru Time: 2025-10-27 16:50
Edited by GTAC-Ryan at 2025-10-27 17:51

Rian Ngudiarto replied at 2025-10-27 13:58
GTAC-Shirley replied at 2025-10-27 13:35
Dear sir,
Has your account been enabled for API access? Hav ...

Dear customer,
We have tried replicating this issue but cannot replicate it. To troubleshoot this issue, we will need to know more about your process of requesting access token, tenant id, and group id. Therefore, to exchange information in a more secured way, we encourage you to contact us on Rita(www.ruijienetworks.com/rita), our real-time support platform. Our dedicated engineers are readily available to resolve your issues promptly. You can click the "Live Chat" on the top right corner to contact us.
Here is an example of how you can request the client record list.
example1.py

Author: rian.ngudiarto@ Time: 2025-10-27 17:02

GTAC-Shirley replied at 2025-10-27 16:16
Dear Customer,
May I know the groupID you entered is correct? And have you tried to re-generate t ...

the groupid is correct i get data from groulist

Author: rian.ngudiarto@ Time: 2025-10-27 17:05

GTAC-Ryan replied at 2025-10-27 16:50
Rian Ngudiarto replied at 2025-10-27 13:58
GTAC-Shirley replied at 2025-10-27 13:35
Dear sir,

Hi Ryan,

here the enpoint that i hit for the process
access token
https://cloud-as.ruijienetworks.com/service/api/oauth20/client/access_token?token={}

get Grouplist
https://cloud-as.ruijienetworks.com/service/api/group/single/tree?depth=BUILDING&access_token=

and then to get client history that say error permission
https://cloud-as.ruijienetworks.com/logbizagent/logbiz/api/sta/sta_users?access_token=

json body
{
"groupId"
: 7917640
,
"pageSize"
: 100
,
"pageIndex"
: 10
,
"staType"
: "currentUser"

}

Author: lishujuan@ruiji Time: 2025-10-27 17:51

Rian Ngudiarto replied at 2025-10-27 17:05
Hi Ryan,

here the enpoint that i hit for the process

Dear,

Could you contact us on Rita(
www.ruijienetworks.com/rita), our real-time support platform? Our dedicated engineers are readily available to resolve your issues promptly.

BR,

Author: rian.ngudiarto@ Time: 2025-10-27 19:12

GTAC-Shirley replied at 2025-10-27 17:51
Dear,

Could you contact us on Rita(

that you mean? wkwk
that show when iam accessed (www.ruijienetworks.com/rita)

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