Ruijie Community

Title: RESET SUICHE RG-ES-209GC-P [Print this page]

Author: v-gaoxing1@ruij Time: 2026-1-11 11:17
Hi,
You need to confirm what the device prompt message is, preferably displaying an image, and reset the device by holding down the reset button for more than 5 seconds

Author: agudelo26.02@gm Time: 2026-1-11 11:39

GTAC-Colin replied at 2026-1-11 11:17
Hi,
You need to confirm what the device prompt message is, preferably displaying an image, and reset ...

hola, ya lo intente y no funciona

Author: v-gaoxing1@ruij Time: 2026-1-11 11:47

Gustavo Agudelo replied at 2026-1-11 11:39
hola, ya lo intente y no funciona

Hi,
If you want to unbind the device from your current account, you need to provide the relevant SN information of the device and the current time label to unbind the device for you.

Author: agudelo26.02@gm Time: 2026-1-11 11:55

Gustavo Agudelo replied at 2026-1-11 11:39
hola, ya lo intente y no funciona

ESTA ES LA ETIQUETA

Author: v-gaoxing1@ruij Time: 2026-1-11 12:01

Gustavo Agudelo replied at 2026-1-11 11:55
ESTA ES LA ETIQUETA

Hi，
Please provide the photo like this.

Author: agudelo26.02@gm Time: 2026-1-11 12:20
Edited by Gustavo Agudelo at 2026-1-11 12:28

GTAC-Colin replied at 2026-1-11 12:01
Hi，
Please provide the photo like this.

Author: v-gaoxing1@ruij Time: 2026-1-11 13:16

Gustavo Agudelo replied at 2026-1-11 12:20

Hi,
The device has been unbinded. You can check that.

Author: agudelo26.02@gm Time: 2026-1-11 13:27

GTAC-Colin replied at 2026-1-11 13:16
Hi,
The device has been unbinded. You can check that.

EL APARECE EN OTRA CUENTA CON ESTE CORREO duban52@gmail.com, QUE FUE EL PRIMERO QUE HIZO EL REGISTRO, ESA DONDE ME MUESTRAS QUE SE DESVINCULO, ES CON EL QUE ESTABA INTENTANDO REGIsTRARLO DE NUEVO

Author: v-gaoxing1@ruij Time: 2026-1-11 13:34

Gustavo Agudelo replied at 2026-1-11 13:27
EL APARECE EN OTRA CUENTA CON ESTE CORREO , QUE FUE EL PRIMERO QUE HIZO EL REGISTRO, ESA DONDE ME ...

Hi,
If the device can not be added into your project. You need connect your laptop to the switch.

Author: agudelo26.02@gm Time: 2026-1-12 00:08

GTAC-Colin replied at 2026-1-11 13:34
Hi,
If the device can not be added into your project. You need connect your laptop to the switch.
...

HOLA, YA ME FUNCIONO MUCHAS GRACIAS

Welcome to Ruijie Community (https://community.ruijie.com/)