Ruijie Community

Title: reset [Print this page]

Author: v-jasonreyesrio Time: 2026-1-13 10:11
Hello,
The APs resetting by themselves is not a normal behavior, do you have any warning on the devices or can you confirm that the power source of the devices matches the following requirements?

I recommend you to contact us on Rita Live Chat to check your device and try to find the cause of the issue: https://www.ruijienetworks.com/rita
Note: For the sake of the security of your data, please refrain from posting your serial number or private information in a public platform.
Best regards.

Author: info@fonbilgisa Time: 2026-1-15 13:54

GTAC-Jason replied at 2026-1-13 10:11
Hello,
The APs resetting by themselves is not a normal behavior, do you have any warning on the devi ...

It is powered by a PoE switch.

Author: info@fonbilgisa Time: 2026-1-15 14:21

ozden karaca replied at 2026-1-15 13:54
It is powered by a PoE switch.

I don't see any warnings on the device; if you'd like, I can share the project with you via Ruije Cloud.

Author: v-xuxiangling@r Time: 2026-1-15 14:26

ozden karaca replied at 2026-1-15 13:54
It is powered by a PoE switch.

Dear

Sir, may I know what power supply mode you have currently selected for the AP? Can it be modified to 802.3at? Is there any alarm in the AP?

best regards

Scenty

Author: info@fonbilgisa Time: 2026-1-15 14:36

GTAC-Scenty replied at 2026-1-15 14:26

Dear
Sir, may I know what power supply mode you have currently selected for the AP? Ca ...

Note: This function is only supported by APs running Reyee OS version 300 or later that have PoE alarms. As a result, only APs with PoE alarms are listed here.

It's giving this warning; as far as I understand, it doesn't support it.

Author: lishujuan@ruiji Time: 2026-1-15 14:57

ozden karaca replied at 2026-1-15 14:36
Note: This function is only supported by APs running Reyee OS version 300 or later that have PoE ...

Dear Customer,
Could you provide screenshot of your current issue to help us better understand your problem? What's the model of the POE switch and AP? And we recommend you to contact us on Rita Live Chat to check your device and try to find the cause of the issue:
https://www.ruijienetworks.com/rita

Best Regards,

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