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Title: reset [Print this page]

Author: v-jasonreyesrio Time: 2026-1-13 10:11
Model: RAP2200(F) After adding the device to Rujie Cloud, the RAP2200(F) resets itself and is removed from Rujie Cloudafter a while. Then, after restarting the entire system, the system gives a"new device found" warning, and we add it to Rujie Cloud again. This problem has become a cycle. It works for 1-2 weeks, and we repeat the same process.
The device (SN:G1******7226) restores the factory settings. Remove the device from the network: Melisa_Yali.
The device (SN:G1******8446) restores the factory settings. Remove the device from the network: Melisa_Yali.

Author: info@fonbilgisa Time: 2026-1-15 13:54

GTAC-Jason replied at 2026-1-13 10:11
Hello,
The APs resetting by themselves is not a normal behavior, do you have any warning on the devi ...

It is powered by a PoE switch.

Author: info@fonbilgisa Time: 2026-1-15 14:21

ozden karaca replied at 2026-1-15 13:54
It is powered by a PoE switch.

I don't see any warnings on the device; if you'd like, I can share the project with you via Ruije Cloud.

Author: v-xuxiangling@r Time: 2026-1-15 14:26

ozden karaca replied at 2026-1-15 13:54
It is powered by a PoE switch.

Dear

Sir, may I know what power supply mode you have currently selected for the AP? Can it be modified to 802.3at? Is there any alarm in the AP?

best regards

Scenty

Author: info@fonbilgisa Time: 2026-1-15 14:36

GTAC-Scenty replied at 2026-1-15 14:26

Dear
Sir, may I know what power supply mode you have currently selected for the AP? Ca ...

Note: This function is only supported by APs running Reyee OS version 300 or later that have PoE alarms. As a result, only APs with PoE alarms are listed here.

It's giving this warning; as far as I understand, it doesn't support it.

Author: lishujuan@ruiji Time: 2026-1-15 14:57

ozden karaca replied at 2026-1-15 14:36
Note: This function is only supported by APs running Reyee OS version 300 or later that have PoE ...

Dear Customer,
Could you provide screenshot of your current issue to help us better understand your problem? What's the model of the POE switch and AP? And we recommend you to contact us on Rita Live Chat to check your device and try to find the cause of the issue:
https://www.ruijienetworks.com/rita

Best Regards,

Author: info@fonbilgisa Time: 2026-1-16 01:06

GTAC-Shirley replied at 2026-1-15 14:57
Dear Customer,
Could you provide screenshot of your current issue to help us better understand you ...

AP : RAP2200(F)

POE SWITCH :TP-LINK TL-SL1226P 24 PORT10/100 24 PORT POE 2 PORTUPLINK +2 SFP YONETILEMEZRACK MOUNT SWITCH

Author: lishujuan@ruiji Time: 2026-1-16 15:56

ozden karaca replied at 2026-1-16 01:06
AP : RAP2200(F)

POE SWITCH :TP-LINK TL-SL1226P 24 PORT10/100 24 PORT POE 2 PORTUPLINK +2 SFP YONE ...

Dear Customer,
You mean the AP will reset itself automatically, right? Have you tried changing the network cable between the AP and the switch? And may I know if you have tried power the AP with the DC adapter to see whether the issue persist? What's the sysLED status of the AP when the issue occured?

And we recommend you to contact us on Rita Live Chat to check your device and try to find the cause of the issue:
https://www.ruijienetworks.com/rita You can find Live-Chat on the page and justinput "1" to connect to the engineer .

Best Regards,

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