Ruijie Community

Title: no voucher still can connect [Print this page]

Author: misteam@sportsc    Time: 2026-4-22 10:28
Title: no voucher still can connect
Voucher already delete long time, user still can login




Author: v-xiewenyu@ruij    Time: 2026-4-22 13:47
Dear Sir,
Good day.
How long ago was this voucher deleted?
Is this terminal also displayed locally on EG? Have you checked if this terminal can actually connect to the internet?
This situation could be due to cloud data latency or residual data. We suggest you share your network connection with us via our official email (service_rj@ruijienetworks.com) so we can check it.
Best regards,
Lex

Author: zoephan2000@gma    Time: 2026-8-30 20:27
I have same question. this is happen to me also. and this make annoyed. so i have to blocklist this user. i saw their online connect.



i was deleted code voucher.








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