Ruijie Community

Title: Apple devices refuse to upload pictures over whats or any form of media. [Print this page]

Author: conrad@wnmbusin Time: 2026-6-10 18:04
Title: Apple devices refuse to upload pictures over whats or any form of media.
Good Day

I'm new to the Reyee product, use to Ubiquity.

I added WiFi to a site. I installed ES205GC-P as my power source and connection to their main network switch and connected three RAP2266GX ceiling mount AP's to the POE.

Done the settings as I understand it, Two SSID's one for management and one for staff, only difference are staff SSID has a AP bandwidth Limit on.
Windows, Android works perfectly. no issues, correct speed test over both SSID's. internet works media works everything are great on both SSID's.

Iphones, Ipads connects with no issue, Speed tests are correct, internet browsing are correct no problems but sending / uploading a picture over whatsapp or to facebook etc refuse to work. I have googled,I have changed settings but I cant figure out why its happening. Connections are great but they eventually automatically disconnects from the WiFi after a while of not sending out the picture. According to one Iphone user that's a normal thing if it struggles to send out. I'm no Iphone expert so have no idea if that's normal.

but the problem are that none of the Iphones want to send out anything. What am I missing, surely I'm missing something. AP's are on the newest firmware.

Any guidance would be highly appreciated.

Kind regards

Conrad

Author: v-yuchen3@ruiji Time: 2026-6-10 18:24
Hi sir,
May I ask what device this is, RG-RAP2266? If so, I think you can try to downgrade the device to test first: Ruijie RG-RAP2260&RAP2266 Series Access Point Firmware - Ruijie Reyee - Ruijie Networks
And update the IOS device to latest.

Author: conrad@wnmbusin Time: 2026-6-10 19:23

GTAC-Morning replied at 2026-6-10 18:24
Hi sir,
May I ask what device this is, RG-RAP2266? If so, I think you can try to downgrade the devic ...

Hi
Yes its the RAP2266, to what version would you recommend to downgrade to?
I'll try the 2025-07 one and see if it makes any difference

Author: conrad@wnmbusin Time: 2026-6-10 19:44

Conrad Aucamp replied at 2026-6-10 19:23
Hi
Yes its the RAP2266, to what version would you recommend to downgrade to?
I'll try the 2025-07 ...

Okay so downgraded to ReyeeOS 2.360.0.2002 2025-07 file still the same.

Author: conrad@wnmbusin Time: 2026-6-10 19:57

GTAC-Morning replied at 2026-6-10 18:24
Hi sir,
May I ask what device this is, RG-RAP2266? If so, I think you can try to downgrade the devic ...

Back to ReyeeOS 2.385.0.1403

issue resumes

Author: lishujuan@ruiji Time: 2026-6-10 23:12

Conrad Aucamp replied at 2026-6-10 19:57
Back to ReyeeOS 2.385.0.1403

issue resumes

Dear sir,
Do you mean with version 2.385 apple devices works normally but 2.360 cannot? What's the system version of the apple devices?

BR,

Author: conrad@wnmbusin Time: 2026-6-10 23:38

GTAC-Shirley replied at 2026-6-10 23:12
Dear sir,
Do you mean with version 2.385 apple devices works normally but 2.360 cannot? What's th ...

No on both they are a problem and not working

Author: lishujuan@ruiji Time: 2026-6-11 13:01

Conrad Aucamp replied at 2026-6-10 23:38
No on both they are a problem and not working

Dear Sir,
May I know the operation system version of your iphones? And are the firmware versions of whatsapp and facebook the latest? And could you check the dns server IP of the iphones? You can try to change the dns setting. And please ensure the wireless signal is fine on the iphones when connecting.

Forfuture help, please contact us through RITA( www.ruijienetworks.com/rita), our live-chat platform. Our dedicated engineers arereadily available to resolve your issues promptly.

Author: conrad@wnmbusin Time: 2026-6-12 14:39

GTAC-Shirley replied at 2026-6-11 13:01
Dear Sir,
May I know the operation system version of your iphones? And are the firmware versions o ...

Thank you I'll contact RITA.

I dont know whats the versions of the Iphones as thats out of my controll. There's from iphone 8 till current and thats 100% out of my control. Its supposed to work with all phones, I cant say sorry you need to be on OSxxx to use the network.

The DNS are the defualt DNS for the client firewall I cant change that.

It looks like Reyee are a quick fail and I'll be reverting back to my older systems used that has never had an issue like this. Really liked the cloud and ease of setup. Need to install another system now and I'm too scared to use Reyee again due to this issue.

Author: lishujuan@ruiji Time: 2026-6-14 08:19

Conrad Aucamp replied at 2026-6-12 14:39
Thank you I'll contact RITA.

I dont know whats the versions of the Iphones as thats out of my con ...

Dear sir,
We're sincerely sorry for the inconvenience. Could you please contact us through RITA(
www.ruijienetworks.com/rita), our live-chat platform? Our dedicated engineers arereadily available to resolve your issues promptly.

Best Regards,

Welcome to Ruijie Community (https://community.ruijie.com/)