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Title: Ruijie Custom Portal default authentication package as a template. not support captcha check when request limit [Print this page]

Author: User 54667 Time: 2026-6-13 15:45
Title: Ruijie Custom Portal default authentication package as a template. not support captcha check when request limit
Hello
My name is Jao Tai num
I use Ruijie gateway project 20 I use default authentication package as a template and edit use for my project . but last week ruijie has update when login as error request limit need to check captcha pass and login. so my custom portal template not support captcha. please help me to get the last custom portal template.zip(Update 2026) and support captcha check.

Author: v-fanruiqi@ruij Time: 2026-6-13 19:16
Dear Jao Tai num,

May I ask if you mean that the custom template cannot pop up the captcha verification properly? Could you please provide a screenshot of the error?

Best regards

Author: khurnum@gmail.c Time: 2026-6-13 19:42

GTAC-Richie replied at 2026-6-13 19:16
Dear Jao Tai num,

Yes that mean the custom template cannot pop up the captcha verification properly.

Text

Author: v-fanruiqi@ruij Time: 2026-6-13 20:42

User 54667 replied at 2026-6-13 19:42
Yes that mean the custom template cannot pop up the captcha verification properly.

Dear Jao Tai num,

Thank you for your feedback. We have escalated your issue to the R&D team.

I will reply to you as soon as possible if there are any new updates.

Best regards

Author: khurnum@gmail.c Time: 2026-6-13 20:44

GTAC-Richie replied at 2026-6-13 20:42
Dear Jao Tai num,

Thank you for your feedback. We have escalated your issue to the R&D team.

Thanks .
I am waiting for new update.

Author: v-fanruiqi@ruij Time: 2026-6-13 21:20

User 54667 replied at 2026-6-13 20:44
Thanks .
I am waiting for new update.

Dear customer,

After confirmation by the R&D team, the custom portal does not support Captcha verification.
Recently, the authentication server has been continuously attacked. We recommend that you use the default cloud template to ensure the normal operation of your business. Sorry for the inconvenience.

Best regards

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