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Title: Ruijie Cloud Authentication Device cannot set to AP [Print this page]

Author: tsuneishi.techn Time: 2026-8-3 14:56
Title: Ruijie Cloud Authentication Device cannot set to AP
Hello,
I want to ask how to re-enable Authentication Device set to AP? I don't know what happen but suddenly it set to REYEE Gateway and since our SSID is set to OPEN to pop-up a captive portal now it was bypass and all users can access that SSID.
When I click the AP option it will said "Router authentication has been enabled on the network. AP authentiation is not supported.

Author: lishujuan@ruiji Time: 2026-8-3 15:34
Dear sir,
You can delete the current portal policy and create a new one to choose AP.

Best Regards,

Author: lishujuan@ruiji Time: 2026-8-3 15:58

GTAC-Shirley replied at 2026-8-3 15:34
Dear sir,
You can delete the current portal policy and create a new one to choose AP.

You can delete the current portal policy and create a new one to choose AP.

Author: tsuneishi.techn Time: 2026-8-4 08:25
Edited by RAINEL at 2026-8-4 11:14

GTAC-Shirley replied at 2026-8-3 15:58
You can delete the current portal policy and create a new one to choose AP.

Hello,
I successfully recreated the portal.
after trying it will bypass the captive portal and automatically connect to the SSID without password.
My SSID used by captive portal was set to open, already disable Portal Escape and Seamless online settings.

I noticed that newly connected devices with no connection history to the WIFI the captive portal will appear but those devices that aren't will connect automatically to the SSID. I want to setup all devices that every connect they will be prompt to enter password on the captive portal.

Author: lishujuan@ruiji Time: 2026-8-4 16:00

RAINEL replied at 2026-8-4 08:25
GTAC-Shirley replied at 2026-8-3 15:58
You can delete the current portal policy and create a new one ...

Dear sir,
What's the AP and gateway model? And could you try forgetting the wifi and re-connect? Forfuture help, please contact us through RITA( www.ruijienetworks.com/rita), our live-chat platform. Our dedicated engineers arereadily available to resolve your issues promptly.

Author: Shahzaman762@gm Time: 2026-8-4 16:07
Is there a set on routers be more simply I need to go on line using the WiFi

Author: lishujuan@ruiji Time: 2026-8-4 16:21

Shamshad Shahzaman replied at 2026-8-4 16:07
Is there a set on routers be more simply I need to go on line using the WiFi

Sorry we need to check the configuration on the devices. please contact us through RITA(
www.ruijienetworks.com/rita), our live-chat platform. Our dedicated engineers arereadily available to resolve your issues promptly.

Author: tsuneishi.techn Time: 2026-8-4 19:06

GTAC-Shirley replied at 2026-8-4 16:21
Sorry we need to check the configuration on the devices. please contact us through RITA(
www.ruij ...

sorry but I cannot login to RITA, all i get is Login failed due to invalid parameters. anyway below is my model and firmware for the devices.

router EG210G-P with firmware ReyeeOS 2.340.0.2418

7 AP with model RAP2200(E) and firmware ReyeeOS 2.380.0.2426

1 with model AP820-L(V3) with firmware AP_RGOS 11.9(6)W5B9P2, Release(13172101)

Author: lishujuan@ruiji Time: 2026-8-4 19:47

RAINEL replied at 2026-8-4 19:06
sorry but I cannot login to RITA, all i get is Login failed due to invalid parameters. anyway belo ...

Dear sir,
Sorry, if you need the clients prompt to enter password on the captive portal everytime, you need to disable the "seamless online" function. But from your description, you've already disabled it. So we need to check the specific configuration.

Please contact us via live-chat. www.ruijienetworks.com/rita You can input "live chat" to connect to us.

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