Title: Hello Ruijie Support, I have a Ruijie RG-AP730-L access point that is still bound to a previous Ruijie Cloud account. [Print this page] Author: allbackupmail34 Time: 2026-9-19 11:58 Title: Hello Ruijie Support, I have a Ruijie RG-AP730-L access point that is still bound to a previous Ruijie Cloud account. I have a Ruijie RG-AP730-L access point that is still bound to a previous Ruijie Cloud account.
I have already performed a factory reset using the physical RESET button, but after the reset, the AP is still showing that it is bound to the old cloud account.
Unfortunately, I do not have access to the previous account, and I also do not have a console-to-USB cable.
Could you please help me unbind this AP from the previous Ruijie Cloud account so that I can add it to my new account?
Device model: RG-AP730-L
Serial Number (SN): [G1NT9TF013812]
I can provide photos of the device, the serial number label, proof of purchase, or any other information required to verify ownership.
Thank you for your assistance.
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