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Title: RAP 2260 WIFI 6 Cannot work in 5GHZ [Print this page]

Author: artechmedia.id@ Time: 2023-6-24 10:19
Title: RAP 2260 WIFI 6 Cannot work in 5GHZ
I buy RAP 2260 in new condition

Setup wifi 6 with ReyeeOS 1.219.1724 cannot connect 5G. Only 2.4G can connect.
than I update with ReyeeOS 2.230.00.1807 the problem not solve still cannot connect with 5G only 2.4G

can you help me to solve it?

Author: chenzixuan3@rui Time: 2023-6-24 10:28
Dear sir

Will all terminal can not the 5G SSID? Can you show me the radio configuration ? if the device is online on Cloud , can you share network to me ? if can ,please send the sharing link to this email service_rj@ruijienetworks.com

Author: artechmedia.id@ Time: 2023-6-24 10:36

GTAC-Joy replied at 2023-6-24 10:28
Dear sir

Will all terminal can not the 5G SSID? Can you show me the radio configuration ? if the ...

I change country and other frequency it still cannot find 5G SSID. Ok wait I'll share you.

Author: artechmedia.id@ Time: 2023-6-26 10:28

GTAC-Joy replied at 2023-6-24 10:28
Dear sir

Will all terminal can not the 5G SSID? Can you show me the radio configuration ? if the ...

Link cloud was sent to your email sir. I get a notification about power insufficient. I used rg-poe-50-60w-mg for 2260.

Author: artechmedia.id@ Time: 2023-6-26 19:03

Dhani Saputro replied at 2023-6-26 10:28
Link cloud was sent to your email sir. I get a notification about power insufficient. I used rg-po ...

can you help me to solve this dude?

Author: GTAC-Sophia Time: 2023-6-26 22:39

Dhani Saputro replied at 2023-6-24 10:36
I change country and other frequency it still cannot find 5G SSID. Ok wait I'll share you.

Dear sir
Can you try change the country code to Indonesia and run wifi-optimization then test again?

Author: Sergio Neves Time: 2024-1-5 00:12

GTAC-Sophia replied at 2023-6-26 22:39
Dear sir
Can you try change the country code to Indonesia and run wifi-optimization then test aga ...

Dhani Saputro
Did you manage to solve the problem of not finding 5Ghz network?
I have the same situation here. I tried using the above recommendation for Indonesia and it still didn't work.

Author: javier@ruijie.c Time: 2024-1-5 09:00

Sergio Neves replied at 2024-1-5 00:12
Dhani Saputro
Did you manage to solve the problem of not finding 5Ghz network?
I have the same si ...

Hi:

If you can not see the 5G network, you can also check and change the PoE protocol manually on your AP:

If this can not work, we recommend you to start a live chat session to troubleshoot this issue on real time.

Thanks.

Regards,

Javier

Author: sergio.neves@hb Time: 2024-1-6 00:20

GTAC--Javier replied at 2024-1-5 09:00
Hi:

If you can not see the 5G network, you can also check and change the PoE protocol manually o ...

Hello.

Replying here too.

I made the suggested change and it worked! The 5Ghz is working.
Thanks!!!
Now, it's quite strange that it doesn't work correctly with the AUTO option.
I have 45 AP to configure and I'm going to have to do it one by one. >.<

Author: bikashshre09@gm Time: 2024-2-23 20:28

same problem not connected to 5ghz

Author: liuxiyang@ruiji Time: 2024-2-23 20:32

User 50153 replied at 2024-2-23 20:28
same problem not connected to 5ghz

Hi sir,
Could you pelase check the power supply mode of the AP?

Best regards,
Steve

Author: bikashshre09@gm Time: 2024-2-25 12:21

GTAC-Steve replied at 2024-2-23 20:32
Hi sir,
Could you pelase check the power supply mode of the AP?

done bt not solved my problem same only connected at 2.4 even mobile device is 5g

Author: yujiamin@ruijie Time: 2024-2-25 13:01

User 50153 replied at 2024-2-25 12:21
done bt not solved my problem same only connected at 2.4 even mobile device is 5g

Dear sir

May I know whether the mobile phone can search the 5G wifi signal successfully? Can you share with me your network to further check this issue?

Best regards
Jenny

Author: bikashshre09@gm Time: 2024-2-25 17:50

GTAC-Jenny replied at 2024-2-25 13:01
Dear sir

May I know whether the mobile phone can search the 5G wifi signal successfully? Can you ...

bikashshre09@gmail.com invites you to manage the project "%Mg office%". Please copy the message and open the Ruijie Reyee App to receive the project. Code: @CEC6A3CA563F4C8695642DE6C7578650@193406# [Invitor: #bikashshre09@gmail.com#]]

Author: bikashshre09@gm Time: 2024-2-25 17:55

User 50153 replied at 2024-2-25 17:50
invites you to manage the project "%Mg office%". Please copy the message and open the Ruijie Reye ...

why not showing 5ghz here

Author: yujiamin@ruijie Time: 2024-2-25 18:10

User 50153 replied at 2024-2-25 17:55
why not showing 5ghz here

Dear sir

May I know whether all the terminal devices can not be able to search the 5G wifi signal? Whether the 5G wifi can be searched normally before? I have changed the RAP 5G channel to another channel 100 and create a test5g open ssid, please help check again whether it is still the same issue?

Best regards
Jenny

Author: bikashshre09@gm Time: 2024-2-25 19:28
Edited by User 50153 at 2024-2-25 19:34

GTAC-Jenny replied at 2024-2-25 18:10
Dear sir

May I know whether all the terminal devices can not be able to search the 5G wifi signal ...

no there is not showing test 5g ssid and also you can see all devices are connected to 2.4 only
how can i chat with you
i am using 2 same ap here please help me to slove this issue
thank you for your reply

Author: yujiamin@ruijie Time: 2024-2-25 19:47

User 50153 replied at 2024-2-25 19:28
GTAC-Jenny replied at 2024-2-25 18:10
Dear sir

Dear sir

May I know whether both APs have the same issue? You can with us on Rita Live(https://www.ruijienetworks.com/rita ) for this problem to solve your issue quicker.

Best regards
Jenny

Author: bikashshre09@gm Time: 2024-2-25 20:13

GTAC-Jenny replied at 2024-2-25 19:47
Dear sir

May I know whether both APs have the same issue? You can with us on Rita Live(https://ww ...

ok thankyou ill connect you tomorrow today's office hour is finished

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