Ruijie Community

Title: How to judge if Reyee wireless has firmware loss and what to do? [Print this page]

Author: GTAC-Sophia Time: 2024-3-12 11:08
Title: How to judge if Reyee wireless has firmware loss and what to do?
if you find out that the device LED is green and blinking fast or none of the ports can be up while the LED is solid green, then your firmware has been lost.

Please create RMA case for device replacement withfault scene video recording https://www.ruijienetworks.com/support

Log in to the official website and open case portal;Support | Ruijie (ruijienetworks.com)

Create a single RMA case

1. After entering Create a Case, the customer needs to select the case type (RMA), fill in the case detailed address(used for receive spare part), fault phenomenon, SN,attachments, and then submit the case directly.
Batch create RMA case

1. After entering Create a Case, the customer needs to select the case type (RMA), andthen click Batch Create.\

2. Fill in the detailed address (used for receive spare part). You can click "+AddA Row" to add multiple devices, fill in the fault phenomenon, SNs,attachments, and then submit directly.

Welcome to Ruijie Community (https://community.ruijie.com/)