Ruijie Community

Title: AP820L v3 is not able to add to ruijie cloud [Print this page]

Author: leonluk@alphago Time: 2024-6-26 12:16
Title: AP820L v3 is not able to add to ruijie cloud
Every time when trying to add AP820L v3 to ruijie cloud, it will stuck at syncing and format reset all things.

Author: liujunhui1@ruij Time: 2024-6-26 12:35
Hi/Hello
I‘m sorry that we can't provide a specific solution for you based on current information.
Can you help to check the following aspects：

May I know the SN of the device,?Please provide the picture of current status of AP on the Cloud ?
If device keep syncing on the Cloud, you can try to click manually deliver on the device

3.If there is firewall on the network, please check whether these port numbers have been allowed

Domain name	DST.IP	DST.TCP	DST.UDP
cloud-as.ruijienetworks.com	34.120.63.110	80,443
devicereg.ruijienetworks.com	35.197.150.240	80,443	3478
stunsvr-as.ruijienetworks.com	34.126.80.150		3478
stunc-as.ruijienetworks.com	34.87.169.209		3478
cwmpsvr-as.ruijienetworks.com	35.197.136.171	80, 443
cwmpcp-as.ruijienetworks.com	34.160.143.162	80, 443

If the issue still exists, please talk with me again. I would be glad to help you in Community.

Welcome to Ruijie Community (https://community.ruijie.com/)