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no voucher still can connect Reply

SPENCE TSOU

Level 1

no voucher still can connect
278 1 2026-4-22 10:28:48
Original
Voucher already delete long time, user still can login



Ruijie Cloud

Ruijie Cloud
0 2026-4-22 13:47:41 View all replies
Dear Sir,
Good day.
How long ago was this voucher deleted?
Is this terminal also displayed locally on EG? Have you checked if this terminal can actually connect to the internet?
This situation could be due to cloud data latency or residual data. We suggest you share your network connection with us via our official email (service_rj@ruijienetworks.com) so we can check it.
Best regards,
Lex

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