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AP2200(E) Access Point and firmware dont want to update Reply

Jacques Rossouw

Level 1

AP2200(E) Access Point and firmware dont want to update
11 2 2025-11-6 01:28:54
Original
Hello Support
I have a RAP2200(E) Access Point and firmware dont want to update from ruijienetworks portal
I even tried manually update - download firmware and upload to Access Point.
Current firmware ReyeeOS 1.249.1308

New Firmware ReyeeOS 2.380.0.2227;AP_3.0(1)B11P380,Release(12222716) (dont want to update)

RG-RAP2200(E)

Firmware Wireless
0 2025-11-6 01:43:02 View all replies
Hello, thank you for contacting us.
Sorry for the inconvenience, you can't jump directly to version 380 from an old firmware version, first you have to upgrade to version ReyeeOS360, then you will be able to upgrade to version 380.
Please try to upgrade as mentioned before and let us know if you still have issues with the upgrade.

Best regards.


0 2025-11-6 02:13:28 View all replies
GTAC-Jason replied at 2025-11-6 01:43
Hello, thank you for contacting us.
Sorry for the inconvenience, you can't jump directly to version  ...

I have tried to upload firmware version ReyeeOS360, but I get error " Please select a valid file" I did extract download files 1st


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