Rg-eg710xs PPPOE server issue after power outage

I
have issue with RG-EG710XS running firmware ReyeeOS 2.342.0.1713 running PPPOE server.

After power outage (not everytime) in some situation PPP user group become empty. This caused user could not login.
I set the PPPOE group on eweb.

I need to add PPPOE group manually after this condition, turn off the PPPOE server and restart. After boot process I need to start the PPPOE server manually than the system will work properly again.

I'
ve check on cloud there are no PPPOE group configuration on cloud. My suspicion is cloud synchronization. Since on cloud there are no PPPOE group definition.

Could you update the firmware to fix this issue please

Tenny

Hi sir,

I checked this firmware version is latest, If you encounter this issue every time you restart, we recommend that you keep the environment and consult this fault on RITA: RITA Robot/Live Chat: www.ruijienetworks.com/rita, and we will check the cause of the fault

Best regards,
Steve

Steve replied at 2026-4-5 16:07
Hi sir,

I checked this firmware version is latest, If you encounter this issue every time you resta ...

Hi Steve,
Thanks for the reply, it's not every restart. I've scheduled daily restart, the configuration still there. It happen due utility poweroutage, also not every power outage. It's bit confusing. I've planned to install battery backup for this issue. Meanwhile, I need to check the PPPOE user group every poweroutage. If the table empty, I need to add manually and restart the router.
According to firmware, it seem the version 2.342 bit outdated, I've the upgrade page on cloud, there are unselectable version 2.410






It already happen twice since early March 2026.
Best regards

Tenny Bagindo replied at 2026-4-5 17:13
Steve replied at 2026-4-5 16:07
Hi sir,

Hi sir,

I checked the latest firmware version is ReyeeOS342 Ruijie RG-EG710XS Series Routers Firmware - Ruijie Reyee




Do you mean that your device has a 410 firmware push in the cloud? If so, please take a screenshot.
We apologize again for the inconvenience caused by this malfunction. We need the environment to troubleshoot the cause.



Best regards,
Steve