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Ruijie Voucher Reply

Ibnu Hassan Hukubun

Level 1

Ruijie Voucher
17 1 2026-7-4 02:57:33
Original
Why my voucher time has been out but the status still "in use" not "expired"
RG-EG305GH-P-E

Troubleshoot Guide Router
0 2026-7-4 07:10:45 View all replies
Hello,
Most probably the configuration of the group management is not appropiately configured. Are you setting a time period?

https://cloud.ruijienetworks.com/help/#/ArticleList?id=6b61d7e442974ab7a5762b02c1791c5a



Also, is your NAS device (the device that manages your captive portal) firmware up to date? are you using a gateway or an AP as the authentication device? have you tested the voucher and confirmed if it still provides access to the internet?

Please let us know. Regards.

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