Seamless Re-authentication / Roaming Issue with Captive Portal – Internet Stops After Roaming Between APs - Ruijie Cloud

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Seamless Re-authentication / Roaming Issue with Captive Portal – Internet Stops After Roaming Between APs Reply

WITTHAYA

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Seamless Re-authentication / Roaming Issue with Captive Portal – Internet Stops After Roaming Between APs

28 0 2026-8-7 13:33:20 Subscribe

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Hello Ruijie Community,
I am having an issue with [strong]Seamless Re-authentication when Captive Portal is enabled[/strong].
Users can connect to Wi-Fi, receive DHCP normally, and access the Internet while connected to one AP. However, when moving to another floor and roaming to another AP with the same SSID, Wi-Fi remains connected and DHCP is normal, but [strong]Internet access stops and the Captive Portal login page does not appear[/strong].
Users have to [strong]Forget Wi-Fi and reconnect again[/strong] to restore Internet access. This happens on all tested devices.
When I disable Captive Portal, roaming between all APs works normally without interruption.
[strong]Environment:[/strong]

AP: RG-AP810-L, RAP6262(G), RAP62
Gateway: MikroTik
Firmware: AP_RGOS 11.9(6)W5B9P2
Forward Mode: Bridge
VLAN: 110
Same SSID and same Ruijie Cloud Project/Network
L2/L3 Roaming enabled

Has anyone experienced this issue? Is there any additional configuration required for Seamless Re-authentication with Captive Portal?

Ruijie Cloud

E-Lighten Activities Wi-Fi 6 Authentication Offline

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