Hello Ruijie Support, I have a Ruijie RG-AP730-L access point that is still bound to a previous Ruijie Cloud account.
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Hello Ruijie Support, I have a Ruijie RG-AP730-L access point that is still bound to a previous Ruijie Cloud account.
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I have a Ruijie RG-AP730-L access point that is still bound to a previous Ruijie Cloud account. I have already performed a factory reset using the physical RESET button, but after the reset, the AP is still showing that it is bound to the old cloud account. Unfortunately, I do not have access to the previous account, and I also do not have a console-to-USB cable. Could you please help me unbind this AP from the previous Ruijie Cloud account so that I can add it to my new account? Device model: RG-AP730-L Serial Number (SN): [G1NT9TF013812] I can provide photos of the device, the serial number label, proof of purchase, or any other information required to verify ownership. Thank you for your assistance. |
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