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EG105G-P V2 cloud problem Reply

Vladislav Shitenkov

Level 1

EG105G-P V2 cloud problem
95 1 2025-7-16 15:17:24
Original
Hello everyone Good time of day, etc.

I have a problem adding devices to the cloud. In order not to generate many topics, I will write here, first of all, about one.

The serial number is H1RH2WR008681. The Internet itself is working, but when added via the website, the device does not go online. When I try to link the cloud directly, an error is displayed that there is a problem connecting to the cloud server and a settings button appears where I can select the cloud server and enter the IP.


I've already tried all the options, but it hasn't connected through any cloud, can someone suggest IP addresses that can still be added directly?


Ruijie Cloud

Router Others Configuration Offline Cloud
0 2025-7-16 17:38:15 View all replies
Dear
You can try switching the Cloud as a Service server multiple times, and you can also check this document to troubleshoot the issue of not being able to connect to the cloud step by step

https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=3290&extra=page%3D1

best regards

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