Problem to add device into the ruijie cloud project.

Hello! From yesterday I can not add ruijie Reyee device into the any project in the Ruijie Cloud. The message is : Inconsistent account password and device password, but the reason can't be the same. Because I try wth three different deveices and result is same.Is this any problem with cloudruijie fuctionality at this moment ?

Hi sir ,

Has your device been configured for local startup? If so, you need to use the password set during local startup. Meanwhile, we recommend that you set the project password on the cloud to be the same as the local password.


Best regards,
Steve

Steve replied at 2025-11-20 15:12
Hi sir ,

Has your device been configured for local startup? If so, you need to use the password set ...

No, the devices doesn't configured like standalone. When added the device into the project appear window where have to type passoword of the device. Even if device reset again, no effect. Maybe these devaces have some problem. But don't know what?!

Borislav Mutafchiev replied at 2025-11-20 23:28
No, the devices doesn't configured like standalone. When added the device into the project appear  ...

Hello,
Can you help us to confirm if the device can reach the DNS 8.8.8.8, also, have you tried to apply a factory reset to the device and bind it again to the project?
You can contact us anytime in Rita live chat for a more dynamic troubleshooting: https://www.ruijienetworks.com/rita
Best regards.