CWMP Keep Moving to wiscloud.com

Hi,
Can help me to check why is my cwmp on AP setting is always moving to wiscloud.com instead of http://devicereg.ruijienetworks.com/ ?
This is happen after i upgrade to the latest version suggested by cloud ruijie portal

Dear,

Can you show me setting of cwmp config pls?
Currently, the AP has been added to the ruijie cloud instead of the wis cloud, right? Have you already unbinded the device from Wis Cloud?


Best regards,
Micca

GTAC-Micca replied at 2025-11-20 17:18
Dear,

Can you show me setting of cwmp config pls?

Hi Micca,
Here is the cwmp when moving to wiscloud
cwmp
acs url https://wiscloud-as.ruijienetworks.com/acs
cpe inform interval 60
timer cpe-timeout 90

Here is my config for change the cwmp
cwmp
acs url http://devicereg.ruijienetworks.com/service/tr069servlet
cpe inform interval 180
end

Anyway after i delete my devices on the wis cloud, now the device is never move again to wiscloud

Adam Hilman Fadilah replied at 2025-11-20 19:19
Hi Micca,
Here is the cwmp when moving to wiscloud
cwmp

Dear customer,
You can follow the steps below to troubleshoot this issue.

Key Words: WIS Cloud, Offline 1. Issue Description A device fails to go online on the WIS Cloud. After the device serial number (SN)is added to the WIS Cloud, the device state is still "Offline". Note: If a device has never gone online on the WIS Cloud, the device state in the go-online failure prompt is "Never Online". 2. Cause Analysis Cause 1: The device SN is different from that added on the WIS Cloud.Cause 2: The configured ACS URL of CWMP is incorrect.Cause 3: The connectivity between the device and the WIS Cloud is abnormal.Cause 4: The configured CPE inform interval is greater than 180s.Cause 5: The access permission is configured on the firewall.Cause 6: The AP work mode is incorrect.3. Troubleshooting Procedure 3.1 Troubleshooting for Cause1 Check whether the device SN is the same as that added to the WIS Cloud. 1.  On the device: Run the show version command to display the device SN. 2.  On the WIS Cloud: Check the device SN in the device list. If the device SN added on the WIS Cloud is different from the device SN in the show version command output, delete the device from the WIS Cloud and add the correct SN. To modify the SN, perform the following steps: 1. Delete the incorrect SN. 2. Add the correct SN. Note: You are advised to run the show version command to check the device SN, and copyit to the WIS Cloud to prevent a device go-online failure caused by incorrect SN typing. 3.2 Troubleshooting for Cause2 Run the show cwmp configuration command to check whether the ACS URL of CWMP is http://wiscloud.ruijienetworks.com/acs. If the configured ACS URL is incorrect, run the following commands to modify it: Ruijie#configureterminalRuijie(config)#cwmpRuijie(config-cwmp)#acsurl http://wiscloud.ruijienetworks.com/acsRuijie(config-cwmp)#endRuijie#wr 3.3 Troubleshooting for Cause3 Pingwiscloud.ruijienetworks.com from the device to check the connectivity between the device and the WIS Cloud. 1. If the ping operation is successful, proceed with 3.4. 2. If the ping operation fails, check network configurations. (a) Check whether the device can ping the extranet DNS server, for example, ping 199.85.126.10. (b) If the device can ping the extranet DNS server, run the following commands to set this DNS server as the DNS server of the device. Ruijie#conf tRuijie(config)#ipname-server 199.85.126.10Ruijie(config)#exiRuijie#wr Ping wiscloud.ruijienetworks.com again. (c)  If the ping operation still fails, the device may be unable to access the network. Check whether the local network configurations are correct. 3.4 Troubleshooting for Cause4 If the configured CPE inform interval is greater than 180s, run the following commands to change it: Ruijie(config)#cwmpRuijie(config-cwmp)#CPEinform interval 30Ruijie(config-cwmp)#endRuijie#wr After the CPE inform interval is changed, check the configurations again. 3.5 Troubleshooting for Cause5 If the access permission is configured on the firewall, the device cannot interwork with the WIS Cloud. Therefore, you need to allow traffic corresponding to wiscloud.ruijienetworks.com and TCP port 80 to pass through based on the firewall configuration guide or manual provided by the manufacturer. 3.6 Troubleshooting for Cause 6 If AP management mode is set to WIS Cloud Monitor Management when a site is added, the AP work mode must be MACC. Only when the AP works in MACC mode, the AP can be managed on the WIS Cloud. Run the show ap-mode command to display the AP work mode. If the AP work mode is not MACC, run the following command to change the AP work mode to MACC: Ruijie#ap-mode macc3.7 Information Collection If the device still cannot go online on the WIS Cloud after the preceding steps, capture packets on the uplink device, collect the following information, and contact Ruijie Intelligent Technical Assistant: Snapshots of completed troubleshooting steps and results.Captured packets       4.    Troubleshooting Ideas 1. Check whether the device SN is the same as that added to the WIS Cloud.2. Check whether the configured ACS URL of CWMP is correct.3.  Check the connectivity between the device and the WIS Cloud.4.  Check whether the configured CPE inform interval is greater than 180s.5. Check whether the access permission is configured on the firewall.6. Check whether the AP work mode is MACC.