RG-EW1200 - Cannot connect to Wi-Fi: "Connection failed" error

RG-EW1200 - Cannot connect to Wi-Fi:  error
Hello! I need help with my Ruijie Reyee  .
If you re-enable the button and re-register all the settings, then the phone connects to Wi-Fi, and then re-connect the router and everything, when connected to Wi-Fi - write on the phone - Bad connection
The Problem: > My phone fails to connect to the Wi-Fi network entirely. Even though the password is 100% correct, the connection fails immediately.
Steps taken:

• Performed a factory reset and re-configured the router.
• Changed the Wi-Fi name (SSID) and password multiple times.
• Restarted all devices.
  

After the setup, the phone sees the network, but when I try to connect, it says "Connection failed" or "Bad connection" and disconnects right away. It seems like the router is rejecting the connection.
Is there a specific setting that could cause this?
Thanks in advance!

You can try disabling hardware acceleration. For better troubleshooting, you can contact our online engineers via our live chat platform. The website is http://www.ruijienetworks.com/rita.

I’d definitely check the router’s wireless security mode, DHCP settings, and whether the phone is being blocked by an access-control or MAC-filtering rule. Since the issue persists after a factory reset, testing with another phone can also help determine whether the problem is the router or the original device.@ Veck IO may be unrelated to Wi-Fi troubleshooting, but hopefully these steps help narrow down the connection problem.

der lean replied at 2026-9-8 12:08
I’d definitely check the router’s wireless security mode, DHCP settings, and whether the phone is  ...

When will you be available to cooperate with the test on site?
We hope you can join the live chat for real-time communication, which will facilitate us to locate the problem.

http://www.ruijienetworks.com/rita.