Request to Enable Middle East Support for China Version Reyee 7200 Router

Hello Ruijie Support,
I purchased a Ruijie Reyee 7200 router, but it is a China-market version and has limited support outside China. I am using it in Oman, Middle East.
Please help me enable full Middle East/Oman support, including Ruijie Cloud, regional settings, and compatible firmware. I would like to use the router normally without region restrictions.
Please advise if you can convert or enable this device for the Middle East region.
Thank you.

I had the same issue with the China version of the Reyee 7200. I’m also using it outside China and initially had problems with the regional settings and Ruijie Cloud.
I contacted Ruijie support and provided the device serial number and current firmware version. They helped me confirm the correct firmware/region configuration and enabled the required support on their side. After updating the firmware and resetting the router, I was able to add it to Ruijie Cloud and use the device normally.
So I’d recommend contacting official support rather than trying to flash random firmware from other regions. The China version can have different firmware and regional restrictions, and using an incompatible firmware could cause problems.
Support was able to sort it out for me, so hopefully they can do the same for your gd lite device.

Agnes Boyd replied at 2026-9-10 22:34
I had the same issue with the China version of the Reyee 7200. I’m also using it outside China and  ...

Where exactly i can find it. I tried to search it but i didn't find it

Sulaiman Al Kindi replied at 2026-9-11 04:58
Where exactly i can find it. I tried to search it but i didn't find it

Hello,
We are very sorry that your device belongs to the device sold in Chinese Mainland. According to the
terms of service, when the device is not used in the Chinese Mainland, it will no longer be able to provide you
with technical support services and RMA services. It is recommendeed that you seek technical support and
settlement solutions from the partner who sold it.
You can also contact us in Rita Live chat in case you need to confirm that your device is indeed region locked.
https://www.ruijienetworks.com/rita

Regards.